At Blinds Warehouse we pride ourselves on first class Customer Service!
Below is a list of our customer service departments, please select one for more information.
Purchasing online is a convenient and fun way to do your shopping. Sometimes you may have a question you would like answered before you submit your order. Chances are someone else has had that very same question, so why not view our Frequently Asked Questions page where you will see many important questions asked and answered. Of course you may have a new question and we would welcome the opportunity to answer it for you using our Live Help facility.
Blinds Warehouse is exceptionally proud of their many testimonials they've receive from their valued customers. Always striving not only to meet, but exceed our customers expectations, we understand the importance of our customers having trust in our Online Store, our products and our customer service. This is why Blinds Warehouse remain Australia's #1 Online Store for purchasing Blinds, Curtains and other window furnishing accessories.
Like the look of a product but want to know more? Our Product Glossary will give you a full description of each product from the type of materials used through to the type of decor it is best suited for. Take your time and browse each product before you make your final selection. You will be amazed at the versatility of Blinds Warehouse products. You may even find a new and exciting window furnishing you might not otherwise considered!
Measuring blinds correctly is the best way to ensure you have the perfect fit and finish to your windows. Blinds Warehouse require customers to provide EXACT WINDOW MEASUREMENTS in millimeters when placing an order. By doing this our trained staff are able to make the necessary deductions so that your blind fits perfectly within the window frame (inside mount) or framing the window (outside mount). Please take the time to view our measuring guides carefully. Whether it is a single blind within a single window, multiple blinds within a single window, corner windows or bay windows, our measuring guides will show you exactly how to provide the correct measurements for that perfect fit.
Installing blinds and curtains is as easy as 123 with the right tools and by following the instructions supplied with your blinds and curtains. Of course if watching a video or having coloured pictures would make life easier for you, why not take a moment to view one of the many installation video's provided by Blinds Warehouse or print out one of the additional installation guides we have put together for your convenience?
Ever wanted to know your previous order history? Ever needed a Tax Invoice and couldn't find it? Want to be treated as a valued customer where your questions can be answered instantly? Then Blinds Warehouse is just the place for you to shop. By registering your personal account with Blinds Warehouse you will have access to all your orders, be able to track their delivery and have questions answered by knowledgeable staff because we can advise you on exactly what it is you have ordered and when. Having a personal account with Blinds Warehouse means being in control of your purchasing 24/7.
Blinds Warehouse are extremely proud of the exceptional quality that is associated with their products and customer service. Such quality is by no means a coincidence. Blinds Warehouse have invested heavily in product research and development as well as training their staff to provide our customers with the very best in window furnishings at affordable prices.
Because of the immense amount of research and development we put into our business, we also realise that on rare occasions, situations can and do occur. As such, we have systems in place to deal with these quickly and efficiently and will always work closely with our customers to ensure a positive outcome in real time.
Every product sold by Blinds Warehouse comes with its own manufacturers warranty. Terms and Conditions for each product Warranty is found on the individual products information page. In most cases this warranty is for a period of 2 years and covers product imperfections and manufacturing faults. Blinds Warehouse also extend this warranty to include goods damaged by shipping whilst in transit from our warehouse to your advised delivery address. Staff within our Warranty Centre will contact you within one working day of receiving your Issue Claim Form to commence the simple and seamless warranty claim process. Please remember to read the Terms and Conditions prior to finalising your order so that you don't void any warranty you may be entitled to. Whilst we hope you will never need to use our Warranty Centre, you can have peace of mind in knowing that Blinds Warehouse are here to assist you every step of the way in the event that you do.
The growth of the DIY industry has also meant a greater understanding and need for the home handy person to know more about how to measure, install and maintain their products as well as the right tools to use. By learning more about these areas you will enjoy greater satisfaction of your skills for years to come as you admire your handy work. Our media page will introduce you to videos from Australia and around the world sharing the latest in DIY information. These videos have been recommended to Blinds Warehouse. We encourage all our valued customers to view these videos and then make their own judgement call on whether to apply the information. So if it is new tools, how to clean and repair your blinds and curtains or simply how to measure before you order ~ sit back with your cuppa and enjoy!
Have you ever wanted to know how to clean your blinds? Do you need help in co-ordinating your home decor? Need to know the latest trends in curtain or blind fabrics? You can find all this and more in our News and Articles section of the Blinds Warehouse website. So why not sit down with a cuppa and take the time to read how you can transform your home or office using the latest in trends and materials. Happy Reading!