Returns Policy

8.1 Incorrectly filled or defective orders

8.1.1 If you find that your Blinds Warehouse order has been incorrectly filled or is defective, please contact Blinds Warehouse immediately (within two working days of delivery receipt) using the approved issue claim form located in ‘My Account’.

8.1.2 Blinds Warehouse will endeavour to rectify the situation immediately upon verification of the particular issue. Product deemed defective by a customer must be advised to Blinds Warehouse within two working days of receipt of delivery (copies of shipping/postage documentation will be required) using the appropriate issue claim form located in ‘My Account’ on the Blinds Warehouse website.

8.1.3 Upon verification of an incorrectly filled order, Blinds Warehouse will arrange for the immediate shipment/return of required items at no cost to the customer.

8.2 Incorrect Blind Measurements provided by Customer

8.2.1 Ready Made blinds bought from stock may be exchanged if they are returned within 7 days of purchase in the original, unopened and undamaged packaging, in like-new condition and accompanied by your receipt. Delivery charges apply.

8.2.2 Customers are required to advise Blinds Warehouse of their required exchange using the issue claim form located in ‘My Account’ on the Blinds Warehouse website.

8.2.3 Items that have been customised or resized cannot be returned. Custom Made blinds are made to fit your window after you place an order. Each blind is manufactured to your unique measurements and specifications. For this reason we are only able to accept returns on orders that are incorrectly filled by Blinds Warehouse or are defective.

8.3 Customer alters product after receiving delivery or misuses the product

8.3.1 In the event that a customer chooses to alter product or have the product altered by another provider and the product is damaged and/or does not fit as a result of the alteration, or in the event that the customer misuses the product for purposes other than the intent of being a window furnishing, Blinds Warehouse shall not be held responsible for the alteration or damages and shall not refund or replace the altered product.

8.3.2 Blinds Warehouse reserves the right to charge on a time and materials basis in respect of any repairs, replacement, collection and return of the product which Blinds Warehouse agree to carry out at the customer’s request.

8.3.3 Blinds Warehouse will be entitled to debit your credit card used for the original purchase for the amount notified to you for the collection, repair/replacement and return freighting of goods prior to any action being taken, and only if the charges have been agreed to by the customer.

8.3.4 All defective orders (be they incorrect measurements or damaged goods) MUST be reported to Blinds Warehouse within two working days of delivery for Blinds Warehouse to work with the customer on rectifying the situation. If Blinds Warehouse have not been advised of damaged or non-fitting products in line with Blinds Warehouse Returns policy then they are not in a position to assist the customer nor can they be held accountable.

8.4 Incorrect colour choice

8.4.1 The product information and photographs contained within the Blinds Warehouse website are provided for illustrative purposes only. If you have any doubt as to the precise colour of the product you wish to order, you are strongly advised to purchase a colour sample (the cost of which is refunded against your final order) prior to making a final product purchase. In the event that a customer has placed and received their order and then decides the colour is not appropriate, an exchange or refund will only be given if a sample has been ordered first and then the final order placed based on the sample colour received. Blinds Warehouse shall not be held responsible for colour choices made on the basis of web images (see section Colour display)

8.4.2 Returns received by Blinds Warehouse from customers who have not completed the user-friendly issue claim form located in ‘My Account’ may experience delays in the processing of their returns as Blinds Warehouse endeavours to obtain the relevant information.

9. Errors in your order

9.1 It is very important that you follow Blinds Warehouse measuring and installation instructions. When you follow Blinds Warehouse instructions Blinds Warehouse guarantee your blinds will fit perfectly! It is equally important that you review your email order confirmation for accuracy. Of course Blinds Warehouse realise that mistakes may occur and if Blinds Warehouse make a mistake on your order Blinds Warehouse will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact Blinds Warehouse. Depending on the type of error you may return the product to the factory for either replacement for Ready Made Blinds or remake for Custom Made blinds. Rectification of customer errors will incur additional costs which will be confirmed with you prior to any action being taken.

10. Refunds

10.1 In the event that a refund is required, after investigation of a return by Blinds Warehouse, any refund will be issued through the same payment medium in which your original purchase was made to Blinds Warehouse.

10.2 Authorisation for any refund cannot occur until such times as the product has been returned to and received by Blinds Warehouse along with a completed issue claim form located in ‘My Account’.

10.3 No refunds are permitted in the event that the customer is simply unhappy with their purchase or has changed their mind.

10.4 In the event of a customer refusing to pay a freight delivery charge as a result of a re-despatch and then wishing to cancel their order, Blinds Warehouse shall refund the cost of the order less the cost of the original freight and an administrative fee of $50.00. Should the total order be ess than the cost the freight and administrative fee, there will be no refund to the customer in this instance.